The hallmark of excellent service leadership begins with a customer-centric culture.  It is the first step towards customer service excellence.  

These workshops are designed to develop world-class service leadership skills and train people to be adept at balancing quality service and productivity within the organisation.  It includes getting them to identify and rethink the current processes, structures, and practices that impact the customers’ touchpoints and, in turn, their service performance. 

 

Your leaders and managers will learn to excel in their service performance by benchmarking against the best in the industry and exceeding their competitors.

 

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Workshops:

 

The workshops below vary in depth of coverage. Connect with us to help identify the most suitable workshops to optimize your people’s potential.

 

• Lead with Service Vision

• Develop Service Operation

• Develop a Service Recovery Framework

• Analyse & Drive Service Quality & Customer Satisfaction

• Manage the Service Brand

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